Right of withdrawal

You have the right to withdraw from this contract within 14 days without justification.

The withdrawal period will expire 14 days from the day the purchase was made.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from the contract through an unequivocal statement (for example, a letter sent by post, fax or email). You can use the model withdrawal form that appears below, although its use is not mandatory.

To meet the withdrawal period, it is sufficient that the communication relating to your exercise of the right of withdrawal is sent before the withdrawal period expires.

Consequences of withdrawal

In the event of withdrawal on your part, we will refund all payments received from you, including delivery costs (with the exception of additional costs resulting from your choice of a delivery method other than the least expensive delivery method that we offer) without any undue delay and, in any case, no later than 14 days from the date on which we are informed of your decision to withdraw from this contract. We will proceed to make said reimbursement using the same means of payment used by you for the initial transaction, unless you have expressly provided otherwise; In any case, you will not incur any expenses as a result of the reimbursement.

Exceptions

In short, you have the right to withdraw from the purchase as long as you have not enjoyed the product or service.

Article 103 of the TRLDCU establishes the exceptions to the consumer's right of withdrawal.

 


If you wish to cancel the purchase, please complete the following form.

    Order date
    [datetime* datetime-74 date-format:dd/mm/yy time-format:HH:mm]

     

    (*) According to the Directive 2011/83 / EU, consumers are entitled to refund of the amount paid up to 14 days of their purchase when they are purchased online.